Return and Refund Policy
1. General Information
FINCA VENTA DE DON QUIJOTE SL, with CIF B12345678, is located at Calle de la Viña, 10, 45001 Toledo, Spain. For any questions, you can contact us by phone at 925 100 004 or by email at info@fincalaventa.com.
2. Products and Services
We offer a selection of high quality wines, available for purchase through our website. Details of each product, including descriptions, prices and availability, can be found on the corresponding pages.
3. Prices and Payments
All prices are in Euros and include applicable VAT. We reserve the right to change prices at any time; however, changes will not affect orders already confirmed. We accept payment by credit card, bank transfer and other methods specified on our website.
4. Shipping and Delivery
We ship in cases of six units, in multiples of six, up to a maximum of 5 cases (30 bottles). Shipping costs are as follows:
- 1 box of 6 bottles:
- Regional shipping: 9,15€.
- Shipping to mainland Spain: 9,65€.
- Shipping to Mallorca: 27,74€.
- Shipping to Ibiza, Menorca and Formentera: 29,54€.
- Shipping to Major Canary Islands (Tenerife and Las Palmas): 45,52€.
- Shipping to Minor Canary Islands (La Palma, La Gomera, Fuerteventura and Lanzarote): 49,08€.
- 2 cases of 6 bottles:
- Regional shipping: 11,81€.
- Shipping to mainland Spain: 12,45€.
- Shipping to Mallorca: 35,40€.
- Shipping to Ibiza, Menorca and Formentera: 37,98€.
- Shipping to Major Canary Islands (Tenerife and Las Palmas): 62,22€.
- Shipping to Minor Canary Islands (La Palma, La Gomera, Fuerteventura and Lanzarote): 63,65€.
- 3 cases of 6 bottles:
- Regional shipping: 16,78€.
- Shipping to mainland Spain: 17,41€.
- For shipments to islands of larger quantities, a calculation adapted to the type of order will be made. For more information, please call 925 100 004 or send an email to info@fincalaventa.com.
- 4 cases of 6 bottles:
- Regional shipping: 19,92€.
- Peninsular shipping: 20,98€.
- For shipments to islands of larger quantities, a calculation adapted to the type of order will be made. For more information, please call 925 100 004 or send an e-mail to info@fincalaventa.com.
- 5 cases of 6 bottles:
- Regional shipping: 23,91€.
- Peninsular shipping: 25,16€.
- Shipping to Mallorca: 27,74€.
- Shipping to Ibiza, Menorca and Formentera: 29,54€.
- Shipping to Major Canary Islands (Tenerife and Las Palmas): 45,52€.
- Shipping to Minor Canary Islands (La Palma, La Gomera, Fuerteventura and Lanzarote): 49,08€.
For shipments to islands of larger quantities, a calculation adapted to the type of order will be made. For more information, please call 925 100 004 or send an e-mail to info@fincalaventa.com.
For larger orders, please contact the warehouse by e-mail info@fincalaventa.com or telephone 925 100 004.
Delivery times vary by location and will be specified at the time of purchase. We are not responsible for delays caused by circumstances beyond our control.
5. Returns and Cancellations
If you receive a defective or incorrect product, please contact us within 14 days of receipt to arrange for a return or replacement. Order cancellations must be made prior to shipment; otherwise, return shipping charges will apply.
6. Data Protection
Your personal data will be treated in accordance with our Privacy Policy, available on our website. By making a purchase, you agree to the processing of your data to process your order and, if authorized, to receive commercial communications.
7. Applicable Law
These terms and conditions are governed by Spanish law. Any dispute shall be submitted to the competent courts of Toledo, Spain.
8. Defense of Consumers and Users and other complementary laws.
Access to the platform for dispute resolution here.
You can download the model form to exercise the right of withdrawal according to Royal Decree Law 1/2007 of November 16, 2007, General Law for the Defense of Consumers and Users and other complementary laws.
Exceptions of withdrawal applicable according to the Royal Decree Law 1/2007 of November 16, 2007, General Law for the Defense of Consumers and Users and other complementary laws (art. 97.1.l).
You can also download the Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters.
We reserve the right to modify these terms and conditions at any time. The modifications will take effect from their publication on our website.